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 Questions |
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License |
| 1. |
How can I place an order? |
| 2. |
Can I pay via PayPal? |
| 3. |
Can I place a Purchase Order? |
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Installation |
| 1. |
What is the minimum requirement for Star SysLog Daemon? |
| 2. |
Do I need to reboot the machine after installation of Star SysLog Daemon? |
| 3. |
Do I need to register the product after installation of Star SysLog Daemon? |
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Configuration |
| 1. |
How can I send out email alarm using Star SysLog Daemon? |
| 2. |
Why can't the Star SysLog Daemon send out alarming message, when the SysLog message are generated from localhost? |
| 3. |
What alarm method support in Star SysLog Daemon? |
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General Usage |
| 1. |
Can Star SysLog Daemon be minimized and run as window tray? |
| 2. |
What is the details SysLog protocol? |
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 Answers |
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License |
| 1. |
How can I place an order? |
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To place your order, please visit our Online Shop at:?
http://www.thestarsoftware.com/purchase.html
To make it economic and efficient for you to purchase our products, over 95% of customers order our products via our Online Shop using major Credit Cards - MasterCard, Visa, Euro card, JCB and American Express.
Besides, we accept Purchase Order. Please provide us the following information via e-mail to our sales team (sales@thestarsoftware.com):
1. Registration Name (to whom the product is licensed)
2. Technical Contact (to whom the key code will be delivered)
3. Product Name (http://www.thestarsoftware.com/products.html) |
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| 2. |
Can I pay via PayPal? |
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Yes, we accept PayPal online payment gateway.
If it is not convenient for you to pay by Credit Card online, you can send us payment by Cheque.
Please submit your order by sending email to our sales team (sales@thestarsoftware.com)
Upon order confirmation, we would then send you an invoice for payment. |
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| 3. |
Can I place a Purchase Order? |
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Yes, we accept Purchase Order.
To make your order, please provide us the following information via fax or e-mail to our sale department:
1. Registration Name (to whom the product is licensed)
2. Technical contact (to whom the key code will be delivered)
3. Product Name (http://www.thestarsoftware.com/products.html) |
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Installation |
| 1. |
What is the minimum requirement for Star SysLog Daemon? |
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In order to install and run Star SysLog Daemon, your PC is suggested to fulfill the below pre-request requirements.
Operating System
1. Microsoft Windows XP
2. Microsoft Windows 2000 Server and Professional with SP4
3. Microsoft Windows 2003 Server
4. Microsoft Windows Vista
5. Microsoft Windows NT
Hardware Requirement
1. PIII processor (or equivalent) and later
2. 256MB RAM or above
3. 100MB Harddisk available space or above
4. 10/100 or wireless LAN card |
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| 2. |
Do I need to reboot the machine after installation of Star SysLog Daemon? |
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No. |
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| 3. |
Do I need to register the product after installation of Star SysLog Daemon? |
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Yes. You can have 30 days trial period with full functions. You need to purchase and activate it. |
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Configuration |
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How can I send out email alarm using Star SysLog Daemon? |
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Please click on "Alarm Options", and enable "Email - SMTP".
For Star SysLog Daemon, after enable "Alarm Options" ==> "Email - SMTP". |
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| 2. |
Why can't the Star SysLog Daemon send out alarming message, when the SysLog message are generated from localhost? |
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Star SysLog Daemon will not send out any alarming message, where the SysLog message are generated from localhost. It is to prevent infinite loop of SysLog message. |
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| 3. |
What alarm method support in Star SysLog Daemon? |
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Email, SysLog & Sound alarm are supported. |
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General Usage |
| 1. |
Can Star SysLog Daemon be minimized and run as window tray? |
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Yes, please right-click on Star SysLog Daemon and click on "Hide" button. |
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| 2. |
What is the details SysLog protocol? |
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You can find the detail information of facility and severity from RFC 3164. |
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